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Using Expert Systems for Simulation Modeling of Patient Scheduling

Padnos School of Engineering Grand Valley State University Eberhard Center, 301 West Fulton Grand Rapids, Michigan, 49504-6495

Duane Steward

Clinical Decision Making Group Massachusetts Institute of Technology NE43-415, 545 Technology Square Cambridge, Massachusetts, 02139

Modeling the scheduling of patient appointments is an important issue in simulating a health care delivery facility. A simulation model must in clude the control logic of appointment scheduling software and the explicit and implicit decision rules used by the human scheduler in selecting an appointment time. Expert systems provide one way of modeling such control logic and decision rules. We describe a structure for an expert sys tem that models patient appointment scheduling and the integration of such an expert system within a simulation model. An example expert system for a small animal veterinary clinic is presented.

Key Words: Expert systems • scheduling • health care delivery

SIMULATION, Vol. 75, No. 3, 148-156 (2000)
DOI: 10.1177/003754970007500303


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