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SIMULATION
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Use of Simulation in a Public Administration Process

Andrej Kovacic

Faculty of Economics University of Ljubljana Kardeljeva ploscad 17 SI-1000 Ljubljana, Slovenia, andrej.kovacic{at}ef.uni-lj.si

Bojan Pecek

Faculty of Administration University of Ljubljana Gosarjeva 5 SI-1000 Ljubljana, Slovenia

Simulations are commonly used in technical systems. This paper demonstrates their applicability to systems where the human factor is more important. It will discuss an eXample of a process in the public administration where the effects of a reorganization are simulated. The intention of the reorganization is positive, however easing the load on clients means that the process takes longer. Through the simulations it is possible to monitor the process and acquire data which is otherwise impossible to obtain.

Key Words: public administration management • modeling • simulation • iGrafX

SIMULATION, Vol. 83, No. 12, 851-861 (2007)
DOI: 10.1177/0037549707087249
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