Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

Sign In to gain access to subscriptions and/or personal tools.
SIMULATION
This Article
Right arrow Abstract Freely available
Right arrow Free Full Text (Free PDF) Free
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Right arrow Citation Map
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in Web of Science
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by Kovacic, A.
Right arrow Articles by Pecek, B.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?

Use of Simulation in a Public Administration Process

Andrej Kovacic

Faculty of Economics University of Ljubljana Kardeljeva ploscad 17 SI-1000 Ljubljana, Slovenia, andrej.kovacic{at}ef.uni-lj.si

Bojan Pecek

Faculty of Administration University of Ljubljana Gosarjeva 5 SI-1000 Ljubljana, Slovenia

Simulations are commonly used in technical systems. This paper demonstrates their applicability to systems where the human factor is more important. It will discuss an eXample of a process in the public administration where the effects of a reorganization are simulated. The intention of the reorganization is positive, however easing the load on clients means that the process takes longer. Through the simulations it is possible to monitor the process and acquire data which is otherwise impossible to obtain.

Key Words: public administration management • modeling • simulation • iGrafX

References

  • Papavassiliou, G., S. Ntioudis, A. Abecker, and G. Mentzas. 2003. Supporting knowledge-intensive work in public administration processes. Knowledge and Process Management, 10(3), 164- 174.[CrossRef]
  • Chen, M. 1999. BPR methodologies: Methods and tools. In Business Process Engineering, edited by D. J. Elzinga et al. Kluwer Academic Publishers: Massachusetts; pp. 187-212.
  • Green, P. and M. Rosemann. 2000. Integrated process modeling: An ontological evaluation. Information Systems, 25(2), 73-87.[CrossRef][Web of Science]
  • Warboys, B., P. Kawalek, I. Robertson, and M. Greenwood. 1999. Business Information Systems: a Process Approach. McGraw-Hill.
  • Prasad, B. 1999. Hybrid re-engineering strategies for process improvement. Business Process Management Journal, 5(2), 178- 197.[CrossRef]
  • Oakshott, L. 1997. Business Modeling and Simulation. Pitman Publishing: Washington DC.
  • Kettinger, W.J., T.C. Teng, and S. Guha. 1997. Business Process Change: A Study of Methodologies, Techniques, and Tools. MIS Quarterly, 21(1), 55-88.[CrossRef][Web of Science]
  • Bhaskar, R., H.S. Lee, A. Levas, R. Petrakian, F. Tsai, and B. Tulskie. 1994. Analyzing and re-engineering business processes using simulation. In Proceedings of the 1994 Winter Simulation Conference, Lake Buena Vista, FL, pp. 1206-1213.
  • Seila, A.F. 1995. Introduction to simulation. In Proceedings of the 1995 Winter Simulation Conference, Arlington, VA, pp. 7-15.
  • Greasley, A. and S. Barlow. 1998. Using simulation modeling for BPR: resource allocation in a police custody process. International Journal of Operations & Production Management, 18(9-10), 978-988.[CrossRef][Web of Science]
  • Harmon, P. 2003. Business process change. Morgan Kaufmann publishers.
  • Kritchanchai, D. and B. MacCarthy. 2002. A procedure for establishing a reference state in qualitative simulation of operational systems. Industrial Management & Data Systems, 102(6), 332- 340.[CrossRef][Web of Science]
  • Eldabi, T., Z. Irani, R.J. Paul and P.E.D. Love. 2002. Quantitative and qualitative decision-making methods in simulation modeling. Management Decision, 40(1), 64-73.[CrossRef]
  • Robertson, N. and T. Perera. 2002. Automated data collection for simulation? Simulation Modeling Practice and Theory, 9(6-8), 349-364.[CrossRef]
  • Irani, Z., V. Hlupic and G. Giaglis. 2000. Business-Process Reengineering: A Design Perspective. International Journal of Flexible Manufacturing Systems, 12(4), 7-13.
  • Pidd, M. 1998. Computer Simulation in management science. John Wiley & Sons.
  • Law, M.A. and D.W. Kelton. 2000. Simulation modeling and analysis. McGraw-Hill.
  • Banks, J., J.S. Carson II, B.L. Nelson and D.M. Nicol. 2001. Discrete-event system simulation. Prentice Hall.
  • Ould, M.A. 1995. Business Processes: Modeling and Analysis for Re-engineering and Improvement. John Wiley & Sons.
  • Eatock J., G.M. Giaglis, R.J. Paul and A. Serrano. 2000. The Implications of Information Technology Infrastructure Capabilities for Business Process Change Success. In Systems Engineering for Business Process Change, edited by P. Henderson. Springer-Verlag: London; 127-137.
  • Seila, A.F., V. Ceric and P. Tadikamalla. 2003. Applied simulation modeling. Thomson Learning. [
  • Hommes, B.J. and V. Reijswoud. 2000. Assessing the Quality of Business Process Modeling Techniques. In Proceedings of the 33rd Hawaii International Conference on System Sciences, Maui, Hawaii.
  • Hommes, B.J. 2001. Overview of Business Process Modeling Tools. [URL: http://is.twi.tudelft.nl/~hommes/scr3tool.html].
  • Davenport, T.H. and L. Prusak. 1998. Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press: Cambridge, MA.
  • Albores, P., P.D. Ball and J. MacBryde. 2002. Assessing the impact of electronic commerce in business processes: a simulation approach. In Operations Management and the New Economy, edited by J. Christiansen and H. Boer, Copenhagen Business School, Copenhagen and Aalborg University, Aalborg, pp. 15-26.
  • Giaglis G.M., R.J. Paul and G.I. Doukidis. 1998. Dynamic modeling to assess the business value of electronic-commerce. In Proceedings of the 11th International Electronic Commerce Conference, 1, pp. 57-73.
  • Kumar, S. and P. Phrommathed. 2006. Improving a manufacturing process by mapping and simulation of critical operations. Journal of Manufacturing Technology, 17(1), 104-132.[CrossRef]
  • Nikolaidou, M., D. Anagnostopoulos and A. Tsalgatidou. 2001. Business process modeling and automation in the banking sector: A case study. International Journal of Simulation Systems, Science & Technology, Special Issue on: Business Process Modeling, 2(2), 65-76.
  • Moon, Y.B. and D. Phatak. 2005. Enhancing ERP system's functionality with discrete event simulation. Industrial Management & Data Systems, 105(9), 1206-1224.[CrossRef][Web of Science]
  • Greasley, A. 2005. Using system dynamics in a discrete-event simulation study of a manufacturing plant. International Journal of Operations & Production Management, 25(6), 534-548.[CrossRef][Web of Science]
  • Ozbay, K. and B. Bartin. 2003. Incident Management Simulation. Simulation, 79(2), 69-82.[Abstract]
  • Hlupic, V. and G.J. de Vreede. 2005. Business process modeling using discrete-event simulation: current opportunities and future challenges. International Journal of Simulation & Process Modeling, 1(1-2), 72-81.
  • Giaglis, G.M., V. Hlupic, G.J. de Vreede and A. Verbraeck 2005. Synchronous design of business processes and information systems using dynamic process modeling. Business Process Management Journal, 11(5), 488-500.[CrossRef]
  • Bravo, C. 2005. A Collaborative Simulation Tool to Support the Learning of House Automation. Simulation, 81(12), 815-826.[Abstract/Free Full Text]
  • Parker, C.M. and P.M.C. Swatman. 2001. Web-TRECS: Teaching Electronic Commerce. Information Technology & Management, 2(4), 459-471.[CrossRef]
  • Ritchie-Dunham, J., D.J. Morrice, J.E. Scott and E.G. Anderson. 2000. A strategic supply chain simulation model. In Proceedings of the 2000 Winter Simulation Conference, Orlando, FL, pp. 1260-1264.
  • Son, Y.J., S.B. Joshi, R.A. Wysk and J.S. Smith. 2002. Simulation-Based Shop Floor Control. Journal of Manufacturing Systems, 21(5), 380-394.[Web of Science]
  • Anglani, A., A. Grieco, M. Pacella and T. Tolio. 2002. Object-oriented modeling and simulation of flexible manufacturing systems: a rule-based procedure. Simulation modeling Practice and Theory, 10(3-4), 209-234.[CrossRef]
  • de Swan Arons, H. and C.A. Boer. 2001. Storage and retrieval of discrete-event simulation models. Simulation Practice and Theory, 8(8), 555-576.[CrossRef][Web of Science]
  • Perera, T. and K. Liyanage. 2000. Methodology for rapid identification and collection of input data in the simulation manufacturing systems. Simulation Practice and Theory, 7(7), 645-656.[CrossRef][Web of Science]
  • Fowler, J.W. and O. Rose. 2004. Grand challenges in modeling and simulation of complex manufacturing systems. Simulation, 80(9), 469-476.[Abstract]
  • Hlupic, V. 2000. Simulation software: a survey of academic and industrial users. International Journal of Simulation, 1(1-2), 1- 12.
  • Bosilj-Vuksic, V., M. Indihar Stemberger, J. Jaklic and A. Kovacic. 2002. Assessment of E-Business Transformation Using Simulation Modeling. Simulation, 78(12), 731-744.[Abstract/Free Full Text]
  • McCarthy, B.M. and R. Stauffer. 2001. Enhancing six sigma through simulation with igrafx process for six sigma. In Proceedings of the 2001 Winter Simulation Conference, Arlington, VA, pp. 1241-1212.
  • Noakes, C.M. 2005. Transportation simulation ontime in iGrafx software. In Proceedings of the 2005 Waste Management Conference, Tucson, Arizona.
  • Karian, A.Z. and J.E. Dudewicz. 1999. Modern statistical systems and GPSS simulation. CRC press.
  • Harrell, C., B.K. Ghosh and R.O. Bowden. 2004. Simulation using ProModel. McGraw Hill.
  • Kaplan, S.R. and D.P. Norton. 2000. The balanced scorecard. Harvard Business School Press.
  • Gupta, M.P. and D. Jana. 2003. E-government evaluation: A framework and case study. Government Information Quarterly, 20(4), 365-387.[CrossRef][Web of Science]
  • Gil-Garcia, J.R. and T.A. Pardo. 2005. E-government success factors: Mapping practical tools to theoretical foundations. Government Information Quarterly, 22(2), 187-216.[CrossRef][Web of Science]
  • Duncan, A., J.C. Bertot and C.R. McClure. 2002. E-Government: initiatives, developments, and issues. Government Information Quarterly, 19(4), 349-356.[CrossRef][Web of Science]
  • McClure, D.L. 1997. Improving federal performance in the information era: The Information Technology Management reform act of 1996. Government Information Quarterly, 14(3), 255-270.[CrossRef][Web of Science]
  • Valkering, P., J. Rotmans, J. Krywkow and A. van der Veen 2005. Simulating Stakeholder Support in a Policy Process: An Application to River Management. Simulation, 81(10), 701-718.[Abstract/Free Full Text]

SIMULATION, Vol. 83, No. 12, 851-861 (2007)
DOI: 10.1177/0037549707087249
Add to CiteULike CiteULike   Add to Complore Complore   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati   Add to Twitter Twitter    What's this?



This Article
Right arrow Abstract Freely available
Right arrow Free Full Text (Free PDF) Free
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Right arrow Citation Map
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in Web of Science
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by Kovacic, A.
Right arrow Articles by Pecek, B.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?